Contact Us

Our Commitment

Patient Aid is committed to providing you or loved one with exceptional pricing backed up by superb customer service. We encourage you to contact us with comments or suggestions so we can better serve you.


Contacting us by email is the quickest way to get your question answered or your problem solved. For all returns, refunds and warranty questions For all customer service issues including product questions and feedback For all questions concerning your shipment, tracking number and order status For all inquiries concerning sales to nursing homes, hospitals, medical facilities, purchase orders and setting up a dealer account


Because of the COVID-19 pandemic, Patient Aid is currently unable to offer phone support. Please contact us by email instead. We appreciate your understanding!


Patient Aid accepts inquiries via US mail. Contact us at the mailing address below.

Profound Health LLC dba Patient Aid
3267 Bee Caves Rd
STE 107 PMB 340
Austin, TX 78746